The principle assigned to deal with complaints is:

Ashley Dowsing

365 Burnley Road East




Tel No: 07497288347

Email address:

Company Registration No: 11961605

FRN: 123456

Step-by-step complaints procedure

If you are not completely happy with our service we’d like to hear about it so that we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible, however, sometimes we may not get things right the first time.

When that happens, we want you to tell us what went wrong straight away so we can put matters right.

We want to:-

- Make it easy for you to tell us what went wrong

- Give your complaint the attention it deserves

- Resolve your complaint fairly without delay 

- Make sure you are completely satisfied with how your complaint was resolved.

How and where to complain

If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:

In person – Call into our Waterfoot office, we are open Monday to Friday from 9.00 am – 5.00pm.

In writing – Write to us and address your letter to "The Customer Complaint Manager".

By telephone – call us on 07497288347 during our office hours and ask for the Customer Services Department.

By email -Email and issues to

How long will it take?

We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days detailing:

- Why we have not resolved your complaint

- Who is dealing with your complaint 

- When we will contact you again.

We aim to resolve all complaints quickly, but complex complaints may take longer to resolve.

We will keep you informed on a regular basis of your complaint, if you would like more regular updates please call us on 07497288347 and ask to speak to the person handling your complaint, who will be happy to help.

What happens if we can not reach an agreement?

If we can’t agree a solution with you within eight weeks, we will:

- Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.


- Issue our final decision letter which will explain our final position.

The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below.

Please note: Only complaints relating to the sale of financial services should be referred to FOS.

Financial Ombudsman Service can be contacted in writing:

Financial Ombudsman Service

Exchange Tower


E14 9SR

Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad) Email:

Further information can be obtained from the Financial Ombudsman Service’s website at

If you are not satisfied with any aspect of our service or product 

relating to your finance agreement, please tell us about your complaint.

Telephone: 07497288347


Ashley Dowsing – Director

  • Facebook

Lancashire Roofing & Pointing Limited is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd, a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender, and offers credit facilities from a panel of lenders. A small fee is earned by Improveasy upon activation of a finance plan. The credit is subject to application and status.